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YouTubeCTV News
CRA says it 'will never' answer 100% of calls despite upgrades
The Canada Revenue Agency (CRA) says it has met its goal of answering 70% of calls following a 100-day service improvement plan, up from just 35%. However, Assistant Commissioner Melanie Serjak admits answering every call is "not sustainable" for the taxpayer. CTV’s Kimberley Fowler reports on the new digital tools designed to divert calls ...
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